Report concerns about an adult

Report suspected adult abuse

We are committed to safeguarding and preventing the abuse of adults. If you think someone is at risk of abuse, neglect or domestic violence, you need to report this now.

If you are concerned that immediate action may be needed from the emergency services, please dial 999.

Raise a safeguarding adults concern online

You can also raise a safeguarding concern through Adult Social Care Direct on 0191 433 7033, 24 hours a day, 7 days a week.

If you have a safeguarding adults query you can speak to the Safeguarding Adults duty worker on 0191 433 2222. This number is for safeguarding queries only, we do not take safeguarding referrals on this number. Safeguarding Adults Duty operates between 9am and 4.30pm, Monday to Friday.

How we can help

We will take steps to ensure the immediate safety of the person and anyone else who may be affected. We will talk to the person, or a suitable representative on their behalf, to find out what is happening and work together to plan what we can do to help keep them safe and as independent as possible.

Where necessary we will investigate allegations of abuse with our partner agencies, and take appropriate action. We will always do what we can to prevent abuse happening again. We will keep everyone involved informed of the outcome and provide support where needed.

Sometimes a meeting is needed. The individual, or the person who acts on their behalf, may be invited to a meeting called a safeguarding planning meeting. During this meeting concerns will be discussed and the chairperson will make sure that everybody has their say.

We will make sure that everything that was agreed to be done is being done, and decide if any further action is needed. A safeguarding plan may be agreed to continue to keep the person safe.
Sometimes we will need to arrange further meetings to review the safeguarding plan and make changes if necessary to ensure the person continues to remain safe.

What abuse and neglect is

Abuse may be:

  • a single act or repeated acts
  • an act of neglect or a failure to act
  • multiple acts, for example an adult may be neglected and also being financially abused


Types of abuse 

Physical abuse, domestic violence, sexual abuse, psychological abuse, financial or material abuse, modern slavery, discriminatory abuse, organisational abuse, neglect and acts of omission and self neglect.

The Safeguarding Adults process also supports individuals who self-neglect.

This applies to

The alleged victim is an adult who is:

  • aged over 18
  • has needs for care and support (whether or not those needs are being met)
  • as a result of those needs is unable to protect him or herself against the abuse or neglect or the risk of it


Where abuse can happen

Abuse can happen anywhere - in a persons own home, a public place, in a care home, at the hospital, in day centres or in education. Anyone can neglect or abuse - family members, friends, neighbours, social workers, nurses, teachers, carers, volunteers and strangers.

If you don't want anything to happen

If the abuse is happening to you, you have a right to say what you want to be done about it. You will always be asked what you want and who you want to be involved.
Sometimes there are other people who may also be in danger and the abuse is too serious for people to do nothing. Professionals have a duty of care to you and other people and may have to act against your wishes. You will always be told why this must happen.

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