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We use cookies (little bits of information stored on your computer) on this site to help improve our service and give a better experience to you.

By using our site you are allowing us to store these cookies, and below you can find out why we use them and find information on how you can disable them.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

A cookie typically contains the name of the website it belongs to and the life span of the cookie.

What cookies do we use? uses cookies in several places - we've listed them below with details of why we use them and how long they will last.

Measuring website usage

Google Analytics

Our website uses Google Analytics so that we can measure what pages on our website are being used and by how many people. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We never store any personal data such as your name or address so the information we collect can never be used to identify you.  Google does not share your analytics information with anyone else.

The following cookies are set by Google Analytics:

_utmatwo years

30 minute


when you close your browser

_utmzsix months


Our website uses Hotjar so we can better understand user experience. It allows us to see how long people spend on the website, what pages users visit, what links they click and what forms they fill in. All data is anonymised so this information can not be used to identify you. Occasionally we will also run simple polls using Hotjar to understand if people liked our website or particular pages.

The following cookies are set by Hotjar:

_hjid365 days
_hjDonePolls365 days
_hjMinimizedPolls365 days
_hjIncludedInSample365 days
_hjClosedSurveyInvites365 days
_hjDoneTestersWidgets365 days
_hjShownFeedbackMessage365 days
_hjRecordingLastActivity365 days
hjTLDTest365 days
_hjUserAttributesHash365 days
_hjCachedUserAttributes365 days

Session cookies

Session cookies are used for remembering user selections during their visit to your site. A typical scenario may be to remember information entered in a form when navigating to different pages.  This cookie expires when you close your browser.

csessionwhen you close your session
ASP.Net sessionldwhen you close your session

Language setting

When you use the 'Family Information Services Directory' we save a cookie to your computer to remember your language settings (English).

PELanguage Cookieone day

How to disable/delete cookies

All recent versions of popular browsers give users some control over cookies. You can set your browser to accept all cookies, reject all cookies or accept/reject cookies for certain websites.
The website (opens new window) offers comprehensive information on how you can control cookies in all of the popular browsers.

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